Legal

Terms of use

Last updated: 1 November 2026

These terms explain how Rakunmi Rewards works and what we each agree to. Please read them before you join. If you have a question, email hello@rakunmirewards.com.

1. Who we are

Rakunmi Rewards (“Rakunmi”, “we”, “us”) is operated by Rakunmi Marketing Promotions Limited, a private company limited by shares registered with the Corporate Affairs Commission of Nigeria (RC 9954163), of 4, James Omotosho Street, Agodo, Egbe, Ikotun, Lagos. Rakunmi is a cash back network: when you shop at participating businesses (“partner shops”), you can earn cash back in naira.

2. Joining

• You must be 18 or older and live in Nigeria.
• One account per person. Your details must be true and your own.
• Keep your password and your till code private. Tell us straight away if you think someone else has used your account.
• Joining is free. Gold is an optional paid membership (section 4).

3. Cash back

What counts. A purchase earns cash back when all of these are true:

1. it is made at a partner shop in the Rakunmi network;
2. the shop records it at the till with your Rakunmi code at the time of purchase; and
3. it is confirmed: nobody questions it within a day of the purchase.

At most 2 purchases a day at the same shop can be recorded. Purchases that are cancelled, reversed or refunded, or that we find weren’t real, don’t earn cash back. We may check any purchase before or after it is confirmed, and may ask you for the receipt. If a purchase is reversed after we’ve credited cash back, we take that cash back off your balance.

How much. Free members earn 2% and Gold members earn 5% of each qualifying purchase, on up to ₦200,000 of qualifying spending per calendar month (Lagos time). Spending above that in a month doesn’t earn cash back.

How you’re paid. Cash back is paid to the bank account you give us in the app once a month, for the month before. If your balance is under ₦500, it carries forward to the next month. We check each month’s payouts before they’re sent and may delay a payout while we look into a problem.

Cash back has no value until it is paid. We may correct mistakes in your balance, up or down.

4. Gold membership

• Gold costs ₦10,000 and lasts 12 months from the day you pay. It doesn’t renew automatically.
• Gold gives you 5% cash back instead of 2%, on the same purchases and the same monthly limit as Free (section 3).
• Payment is taken by Paystack. We don’t see or store your card details.
• When Gold ends you go back to Free. Cash back you’ve already earned isn’t affected.
• Cancelling. You can cancel Gold at any time by emailing hello@rakunmirewards.com. There’s no cancellation fee. Section 5 explains when you get money back.
• We show you these Gold terms, and the refund rules in section 5, before you pay.

5. Gold refunds

• Changed your mind? Ask within 7 days of paying for Gold and we’ll refund the full ₦10,000, as long as no purchase has yet earned cash back at the Gold rate.
• Charged by mistake? If you were charged twice, or charged for Gold you didn’t ask for, we’ll refund the extra payment in full, whenever you tell us.
• If we end Gold early. If we stop offering Gold, or close Rakunmi, before your 12 months are up, we’ll refund the unused part: ₦833 for each full month left.
• Apart from these cases, Gold isn’t refundable once the 7 days have passed or Gold cash back has been earned. If we close your account for breaking these terms (section 7), there’s no refund.
• How to ask: email hello@rakunmirewards.com from the email on your account. We’ll reply within 3 working days, and approved refunds go back to the card or account you paid with, through Paystack, within 14 working days.
• When a refund is made, Gold ends and you go back to Free. Nothing here limits any right to a refund you have under Nigerian consumer law.

6. Your bank

To pay you, we need the bank account you want your cash back paid into. Paystack checks the account number and shows the account name before it is saved. We keep the bank name, the account name and the last 4 digits only. You must give an account in your own name.

Our Privacy Policy explains what we keep and how we use it.

7. Fair use

Rakunmi works because rewards match real purchases. You must not:

• record purchases that didn’t happen, or split, inflate or repeat purchases to earn more;
• work with a shop or anyone else to get rewards you aren’t entitled to;
• use more than one account, or someone else’s account, code or bank account;
• interfere with the app, the till or our systems.

If we reasonably believe you have, we may cancel the rewards involved, withhold payouts while we investigate, and suspend or close your account.

A person always decides. Our systems flag purchases and patterns that look unusual, but a flag on its own never takes cash back away or closes an account. A member of our team reviews every flag first. If we reverse cash back, withhold a payout or suspend your account, we’ll tell you why.

Challenging a decision. If you disagree, email hello@rakunmirewards.com within 30 days and tell us your side, for example with a photo of the receipt. We’ll look at it again, taking what you’ve sent into account, and reply within 14 days.

8. Leaving or closing your account

• You can delete your account at any time in the app: Account → Delete my account.
• When you delete your account, cash back that hasn’t been paid yet and any remaining Gold time end with it, so wait for your next payout before you delete. Gold isn’t refunded when you delete your account, except within the 7 days in section 5.
• We may close an account that breaks these terms, or that has been unused for a long time, after telling you where we can.

9. General

• Changes. We may change these terms, the cash back rates, Gold or the partner network. We’ll tell you about important changes in the app or by email before they apply. Changes don’t affect cash back you’ve already earned.
• Partner shops are independent businesses. They are responsible for their goods, prices and service; Rakunmi is responsible for the rewards.
• Our responsibility. We work hard to keep Rakunmi running and accurate, but we can’t promise it will always be available or error-free. Nothing in these terms limits rights you have under Nigerian consumer law.
• Tax. Any tax due on cash back you receive is your own responsibility.
• Law. These terms are governed by the laws of the Federal Republic of Nigeria.
• Contact. hello@rakunmirewards.com. If you’re unhappy with how we’ve handled something, tell us first and we’ll try to put it right. You can also contact the Federal Competition and Consumer Protection Commission.